Q: I recently launched a website for my sporting goods business. Do I need to do anything special to attract customers to my website? I know nothing about search engines and marketing as such. Please tell me where to begin.
A: That is a question that has been asked by every business person who has ever launched a website. If I build it, will they come?
For those of you who didn't get the "Field of Dreams" reference, let me put it this way: No, if you build it they will not come, at least not without some effort on your part.
Assuming that a website will automatically attract customers is the single biggest mistake that many business owners make. It is this mistake that eventually leads them to dismiss their website as a failure and abandon their online efforts.
As website owners, we mistakenly think that all you have to do is throw up a website and that business will automatically double overnight. And when nothing happens we blame it on everything in the world
but our own lack of marketing efforts.
If you build it, will they come? That depends totally on you.
When it comes to attracting customers, opening an online business (or an online branch of an existing business) is no different from opening a traditional brick and mortar shop. Without a little fanfare and a well-devised marketing plan, chances are your website will become just another spot of roadkill on the Internet.
The first step in devising your marketing plan is to ask yourself this question:
Who is my customer? Who is it that I want to attract to my website? Believe it or not, this is a question many entrepreneurs fail to ask. The identity of your customer is incredibly important because if you don't know who your customer is, how can you expect to market to them?
The next question concerns the locality of your customer.
Do you want to attract a local or global clientele to your website? If the answer is local, then you will gear your marketing efforts toward customers in your own backyard, which means incorporating your website launch with your offline marketing efforts.
If the website is the online branch of a brick and mortar business, include the website URL in all your print materials and advertising campaigns. Consider running ads in the local paper, on radio or TV announcing the launch of your site. Use direct mail or in-store posters to announce the site launch to your existing customer base.
In short, keep doing what you're doing to attract customers to your physical store, just add your website address to the mix.
Just remember, it's important to consider your website a branch of your brick and mortar business because that's exactly what it is. A good business website will help you sell more products, widen your range of clientele, and increase your revenue without adding overhead. Don't sell your website short. Make it work for you.
If you are seeking a global audience, your marketing efforts will be quite different. Attracting customers from around the world is a more difficult task than attracting customers from around the block. Fortunately, the task is not impossible. The Internet has leveled the playing field in many ways. Now every business, no matter how large or small, has the ability to do business internationally.
In the most basic sense, an online marketing campaign to attract global customers should include the following efforts.
Register With Search Engines It is said that 95% of search engine traffic comes from
Google,
Yahoo! and
BING, so start there. It's also important to realize that just registering with search engines does not guarantee you traffic, but it certainly can't hurt.
Pay-Per-Click The three most popular pay-for-placement programs are
Google Adwords,
Microsoft Advertising and
Facebook Ads. Visit their respective websites for details on these programs. Be prepared to spend several hundred dollars at a minimum to get your site listed.
Exchange Links With Similar Sites One free - and potentially effective - way to drive customers to your website is through link exchanges with sites of similar interest. Locate sites that make a good match to your own and contact the owner to ask if they will link to your site in exchange for you linking to theirs. If you sell golf balls on your website, set up a link exchange with another website that sells golf clubs. You post a link to them and they post a link to you.
Go To Where The Customers Are …or another way to say it, "Fish where the fish are". Depending on your product or service, eBay may be your marketplace. Maybe Facebook, Twitter or
Craigslist is for you. You may need to get listed in
Angie's List or use a coupon service. Knowing your customer and being where they are will be important to your success.
We have just scratched the surface, but hopefully this is enough to get you started. I wish I could tell you that attracting customers to your website is easy, but the truth is, it's anything but. It takes hard work, creativity and above all, perseverance.
Contact Fusework Studios to discuss your marketing plan for your website and online efforts.