Perry Marshall's Email Marketing Strategy

Tuesday, April 6, 2010 by James Hueston
A few years ago, I elected to receive emails periodically from a Google AdWords marketing expert. Little did I know, he is also an Email Marketing Strategy genius. I've received several emails from Perry Marshall, but one yesterday titled "A Special Message from George W. Bush" is the best. Click on the thumbnail below to see a larger image.

Perry Marshall's Email Marketing StrategyThere are several items in Perry's email that caused me to interact:
  1. First of all, Perry carried consistent branding from his website to his email marketing strategy. The image header of the email clearly identifies his company, which is built on his name. The style and colors are also consistent from the website. Immediately, I felt comfortable knowing that the communication came from him. In a world of scams, consistent branding develops trust.
     
  2. Content is centered, which differentiates his email from standard communications.  Combined with a colored background, the focus is on the message inside.
     
  3. Content is short. Today more than ever, we have less time available to evaluate whether an ad message deserves our attention.
     
  4. Embedding a Video in email can increase conversion rates by 50%, according to a case study by MarketingSherpa. The term 'embedding' is used loosely and can mean a variety of methods for inserting video into email. Perry chose to simply insert a flat screenshot of the video player with a frame of video, which links to a landing page on his site specifically setup for the video. Also to draw attention, he inserted what appears to be a hand-drawn caption to check it out. I know you want to see it, so watch Perry's Bobsled Run Video with George W. Bush.
     
  5. Only four links are available for clicking in this email, which makes this communication an email blast rather than a newsletter. Perry wants us to do a very specific thing: Watch the video to learn about his Bobsled Run. There are no links in a navigation menu to distract.
Although, I had already clicked to watch the video before seeing the signature block, the hand-writing is a nice touch, not to mention the closing phrase that precedes "To Your Success," which is a benefit to the reader.

I cannot vouch for any of Perry Marshall's techniques in Google AdWords at this time, but I can say that his email marketing strategy is effective.

Email Marketing PackageLearn about Fusework Studios' Email Marketing package.

Do your email blasts stand out from the crowd? Do clients and potential customers engage with your emails? That’s where we come in.  If you're ready to inquire, simply submit our email marketing inquiry form.

Fusework Studios Launches AAFECI.org and Creates ADDY Awards Presentation

Friday, March 12, 2010 by James Hueston
AAF ECI  HomepageFusework Studios has played a major role in the new marketing for the American Advertising Federation of East Central Indiana (AAF ECI). Specifically, Fusework Studios Project Manager, Laurie Foster, recently completed a new website for AAF ECI (www.aafeci.org), which launched just before the 2010 ADDY Awards Banquet. The timing was great! The community saw not only the new face of the organization at the Awards Banquet, but also were reminded of Fusework Studios' offerings in Muncie as a website design company.

In addition, we volunteered to create the mainstage presentation for this year's ADDY Awards ceremony. This was a great opportunity to support several of the advertising agencies in Indiana, and the work they have done for their clients. We started months in advance, and I personally enjoyed working with Executive Director, Anne Condran, and Addy Chair, Christy Jones, in crafting the detailed presentation.

The presentation of the 2010 Addy Award Winners is on the new website for all to see, but I have also included it in my post below, so you can take a quick look.


A third-party service called SlideShare facilitates the display of PowerPoint presentations on any website in a very user-friendly format.

As a social media marketing company, we encouraged AAF ECI to alert their fans and followers of their new online presence, which they did on Facebook. Now the organization is setup online to further fulfill their mission to:
  • CONNECT members to other advertising industry professionals and resources;
  • Encourage, support, and recognize members in their quest to CREATE the very best in advertising; and
  • INSPIRE young professionals to enter the advertising profession.
Many thanks to the Board Members of AAF ECI for selecting Fusework Studios to partner with for their recent marketing needs. Best wishes for continued success.

The Place to Be - Good SEO in Indianapolis

Friday, February 19, 2010 by James Hueston
SpringHill Suites - Indianapolis DowntownThis week, you may have heard about three new Marriott Hotels that White Lodging Services opened in downtown Indianapolis. The area is dubbed as "The Place to Be," and the Merrillville Hotel Development company created not only some good looking buildings, but also a strong web based strategy at: www.ThePlaceToBeIndy.com.  I'm sure you'll have a chance to learn all about the scene in their press releases, on TV, and in the IndyStar.

What you'll only hear from Indianapolis Web Development Firm Fusework Studios is an evaluation of their Search Engine Optimization tactics. In short, I anticipate searches in Google for "The Place to Be" soon to show the new site at the top of the results for the following eight reasons:
  1. The phrase "The Place To Be" is in their domain name: www.ThePlaceToBeIndy.com, which is one of Google's factors in SEO ranking. Notice they did not choose www.ThePlaceToBe.com, because is already owned by someone else. If you have a business or idea for a business, secure the domain name right away for future use!
     
  2. All pages are titled with keyword-friendly phrases, including "The Place to Be in Indy" in every one.
     
  3. Their URLs are short and meaningful. Google rewards you for telling them what a page is about in the filename before it scours the page for content, ie. http://theplacetobeindy.com/attractions.asp?s=walking-distance will tell visitors about the walking distance to attractions.
     
  4. The Site Architecture (code on the back-end) is pretty solid. They separate the functional code of their site from the design by using Cascading Style Sheets (CSS), which makes the site easy for search engines to find, and effectively adds to your search engine optimization.
     
  5. They use DIV Tags instead of Tables, which enables Search Engine spiders to crawl the site easier.
     
  6. Heading Tags ie, H1, H2, H3, are used appropriately and hierarchically, which will tell search engines what content is most important to index.
     
  7. They use the Keyword Metatag on every page and the Description Metatag on the homepage.
     
  8. They generated an XML Sitemap, which will help Search engines index the content on the site faster.
     
These eight tactics are sure to help White Lodging Services in their Search Engine Optimization in Indianapolis. We implement all of these tactics and more in our web based strategies. If you need a boost in search engines, give Fusework Studios a call!

The Eight-Minute Website Strategy Workout

Tuesday, November 17, 2009 by James Hueston
Toy Elephant with Jump RopeI woke up today tired and late. There are several things I could have done, but exercise was the only thing that I needed to do. With forces against me, I mustered up the strength to push play on the VCR.

A slow march ensues, and soon my eyes are opening. Stretching begins rejuvenation, and with only seven minutes left, the program takes flight. Several exercises with kicking and punching and other sweat producing moves bring me to full awakening. The instructor's rhythmic tone and encouraging energy move us through multiple sets of rapid exercises. Before I know it, the time's up, and I enjoy a cool down and some water.

After the workout, I'm glad I spent the time and notice that I'm more ready to start the day than I would have been. I recognize my need to work out different muscle groups for longer periods, and I'm now more engaged to push for a stronger routine.

So, why did I throw "website" in the title today? I wanted to encourage you who may be tired with your online presence and know it's not living up to its potential. You don't have time to adequately address your entire web based strategy from stem to stern in one sitting, and I agree. But, I contend that you can make progress on a fresh web based strategy in the next eight minutes, and here's how:

1. Copy the four questions and text below between the lines and paste them in a new email.
2. Answer the questions in short responses, and
3. Send the email to two or three people that can provide valuable feedback.


Suggested Body for Email:

I was just thinking today about our web based strategy, and I've outlined a few thoughts below. Please tell me what you think:

1. What is (or should be) the purpose of our website?
     ie. Increased Revenue, Reduced Costs, or Improved Customer Satisfaction or Loyalty

2. Is our website accomplishing its purpose?

3. What is frustrating with our website?

4. What do we like about our website?

I know we're all busy right now, but I just wanted to send some quick ideas to see what you think.

Thanks,

YourNameHere


Send the email, and you're done!

A Thumbs Up Break-Through!Resist the temptation to write a book or expound because you have a lot going on today. Keep it simple and just start the conversation. You're on your way to rejuvenating your website strategy -- how does that feel? I'd say pretty good!

In fact, I'd love it if you would post a comment below after you send the email just saying "I did it!" and we can celebrate your eight-minute website strategy workout with you.

Photo Sources:http://www.flickr.com/photos/elpatojo/ / CC BY-NC-SA 2.0 http://web.mit.edu/ryangray/Public/Gnus/thumbs_up.jpg

Who makes up the Social Media Community?

Monday, September 28, 2009 by James Hueston
Notice I said "the" social media community and not "a" community in particular. That's because I wanted to draw your attention to types of people.  After watching a clip of a social media strategy session by Jay Baer, I was revealed that the online community is much like the offline community in its varying personalities, decision-paths, and interactions.

Jay mentioned a study that I wanted to share by Forrester Research called Social Technographics (R).  Therein, you'll find a ladder that classifies people according to the ways they act in the social media community at-large.  Where are you on the ladder?

Understanding where you and your company are on the ladder is a great place to start.  Then, consider where your customers are.  Think about your current social media strategies and see if you are approaching your customers from the right angle.  Do they need a different approach from the one you are currently taking?

Fusework Studios invites you to talk web, internet marketing, and social media strategies over coffee.

7 Writing Tips for a Strong Web Based Strategy

Tuesday, September 15, 2009 by James Hueston

Man with a paper bag on his head with a question mark on the bagOne of our main inquiries lately has been for web strategy consulting. We hear, "How do I rank higher in the search engines?" and "What are some good tips for writing content for my website?"  Well today, I decided to pen some tips about content writing that will hopefully get you off the ground and running for your web based strategy.


#1 - Write naturally, human visitors benefit the most. It's not about keyword density (the number of keywords). Search engines are smarter than they used to be, and now they're more concerned with you writing content for visitors (real human beings), so don't worry about stuffing keywords too closely together.

#2 - Make a list of the keywords you would like to be found for in search. Sometimes it is best to make this list before starting to write, so you can think about using them as you write. However, some writers work the other way around and would rather get all their thoughts down first, and then go back and weave in the desired keywords into the copy.

#3 - Structure the keywords you consider most important at the top. Hierarchy is important to humans, so search engines have adopted the same criterion. Write the topic at the top of the page. Use sub-headings above lists and sub-sections when possible and meaningful.

#4 - Stick to one topic per page. Keep the main idea the main idea. Feel free to introduce some details of a topic on the main page, but if you have a lot of content, break it up into several pages. Create links from the main page to subsequent pages.

For example: The topic is Tendonopathy.
The main page is: Overview of Tendonopathy
Subpages areConditions of Tendonopathy, Diagnoses of Tendonopathy, Solutions for Tendonopathy, etc.

This method is a stumbling block to most, because they often want to spill everything onto one page. Spill is bad for at least two reasons:


  1. For humans it makes pages extremely long, even if well formatted. Most of us now balk at immense amounts of text on a page.
     
  2. Search engines will only see one page on the topic. If you separate the topic into several pages, you can create links between those pages and use <H1> tags on every page, which tells search engines you have more content than just one page.

#5 - Bold keywords. It's important to bold keywords either by themselves or within phrases where appropriate to let humans and search engines know that you consider the element important to catch their eye.

#6 - Create links with keywords. When linking to another page, whether internally or externally, consider the link text (also known as the anchor text) you will use to link to that page. Think of it as casting your vote of approval for a page. Anchor text helps search engines to know the contents of a destination page, which factors into the search algorithms and rankings.
  • A poor example of anchor text"For conditions on tendonopathy, click here."
    Using here as the link provides no benefit to search engines even though humans understand what the link is for.
     
  • A good example of anchor text, the above-mentioned subpage: Conditions of Tendonopathy - a great example because it describes in detail what is on the destination page. This example could be in a bulleted list with other subpages.
     
  • Another good use of anchor text is to look for ways to use either the same phrase or variations of the phrase in the body of the content.

    For example, "Yesterday, I was talking with someone about the conditions of tendonopathy, and they were telling me about their experience." Here is a variation: "...in my practice, I have been able to identify many patients who have developed serious long term problems in tendonopathy, neuropathy and other endocrine conditions...".
     
#7 - Implement in the code.  Steps 1 through 6 above should create a strong foundation for copywriting in any web based strategy.  Once you have the content ready for insertion, there are a few things you need to do in the code to help both the humans and search engines.
  • #3 (above) will need HTML heading tags to make them stand out as headers to both humans and search engines: <H1> tags for top of page titles, <H2> tags for sub-headings, and <H3> tags for sections under subheadings, when needed.
  • #5 - bolding keywords should be relatively easy with most content edtitors.
  • #6 - keywords for links should already be written, so just highlight the phrase and make the link. Also many editors will let you add a title to the link to let users know where they are going and to increase accessibility.

    Let Fusework Studios help you determine how your site ranks in search engines.If you struggle with writing content for your website or blog, let us help. We are web consultants with writers on staff that are great at listening, which is the most important part of helping someone do anything.  And then, they're good at crafting what you do into material your visitors can understand.

    If your site isn't ranking well right now in the search engines, consider these writing tips, and contact us to help you implement a strong website strategy.

     

Ivy Bean, Age 104 - Oldest Twitter User in the Social Media Community

Tuesday, September 8, 2009 by James Hueston

Ivy Bean - Age 104 - Oldest Twitter UserWhen you're looking for a good example of how to be part of an online social media community, look no further than 104 year old Ivy Bean of England.

Over the last year, she has enjoyed letting the world know about what she's been doing.  In that time, she has amassed 31,429 followers on twitter, reached the 5000 friend limit on Facebook, and brought international attention through an interview with CNN.
 


What does this mean for you who have been hesitant to get into social media? Now, it's true that she's not sitting in sales meetings all day, designing billboards, or maintaining corporate infrastructures.  BUT, she has proven that it is easy to enter the conversation, and when you have fun doing it, people are interested. She doesn't have a website strategy, and the only Internet marketing benefits that she knows about are the good feelings that she gets sharing photos and updates online.

Take a few notes from Bean.  Keep it simple, and jump in with what you do and enjoy!
 


Photo and Source from Mashable.com

 

How to Install the Google Analytics Javascript Code for an Efficient Web Based Strategy

Monday, August 3, 2009 by James Hueston

In my last post, I tackled setting up search and replace filters in Google Analytics. But today, I thought we needed a simple post about installing the code correctly and efficiently for those just getting started.

"There's no need for such a post," some might say, "why not just follow Google Analytics' instructions when setting up a new account; it's foolproof."

"Au contraire," I reply, "follow Google's instructions if you want to frustrate your web developers with getting in and out of the code multiple times, follow my instructions if you want to be ready for the future."

The Myth about the Default Google Analytics Installation

After creating a new profile (which you still need to do btw) the instruction page says:
"Copy the following code block into every webpage you want to track immediately before the </body> tag."

The reason Google says to do this is so that all of the content on your page loads first, and then the tracking code executes. This is a nice gesture; Google doesn't want their code to hindering your visitors from seeing the content on your site in the event all of their 1 million servers go down.  However, such an installation can hinder YOU down the road from taking advantage of additional features.

A Healthy Example

Say you follow Google's default method.  Then, you want to track the number of downloads to a whitepaper or clicks to a third-party site.  You must move the default code to a new location.  If you're paying web consultants every time they touch your code, this can become costly, especially if they have to re-install the code on every page.


Install the Code Efficiently The First Time

We Make It Easy to Do It RightInstead of placing the code immediately before the </body> tag, place it either:
  • just BEFORE the closing </HEAD> tag, OR
  • just AFTER the OPENING <body> tag.
This will allow any downloads, flash events, or outgoing links to be easily tracked by Google's recommended OnClick methods when writing content for a page.

Google eventually suggests this method for those that want such ability down the road, but why not get all of the Internet marketing benefits that you can by making one small step in the beginning?

It could really save you down the road; happy analyzing.

Still Having Trouble?

Read Google's good Help doc: Why Isn't Google Analytics Tracking My Website? and/or Watch the video below:

How to Setup Search and Replace Filters in Google Analytics for your Web Based Strategy

Monday, July 27, 2009 by James Hueston

Over the weekend, I was skimming through one of the books in SAMS Teach Yourself Programming series while watching Numb3rs and Flashpoint.  Today, three things stood out to me while reviewing analytics:

  1. Garbage In, Garbage Out,
  2. Computers are stupid (they only do what humans program them to do), and
  3. A value without meaning is simply data.  Add meaning, and you get Information.

The Challenge

The website was built on a dynamic database, and all pages were showing up in analytics as:

/index.asp?pageID=11&type=0&project=14&after=0&page=5

Index.asp registered as the only page with a slew of varying IDs. The account was full of data, but it was garbage to me, because I didn’t know what all the IDs meant.  My client didn’t either, and that’s why they approached me seeking actionable information that we could all understand.  The problem wasn't with the analytics installation; the data was accurately reported as given by the code on the site.  The original programmer is not to blame, because *I imagine* he built the site to spec according to the website strategy at the time of creation.

The Solution

Setup the analytics to interpret pages differently, which involves:

  • Planning
  • Spreadsheets, and
  • Permissions (You must be an admin on the Google Analytics Account)

If you're not using Google Analytics, confirm your analytics program offers “Search and Replace” filters to be applied to the URI/URL field. If so, proceed to Part 1. If not, you may have to go another route; consult your analytics vendor.  You could still do Parts 1 & 2 and provide that information to a new analytics vendor.

Part1
First, create a URL List to view all the variables on the site.
Next, open a spreadsheet program, like Excel, and create two tables:

  1. The first table has two columns:
    1. Label one column variable, and type out all the variables from the URL List (ie. &type=0, &after=0, etc.)
    2. Label the other column meaning, and find the meaning of all the variables & their values from the site (ie. Kitchen)
      1. You may have to open the site, click a page, and look in the address bar to see what the variables are. Then try to determine what each one means. You may need help from web consultants or the original development team.
      2. Also, focus on the most important looking variables like type=0 and project=1, because they are probably more important in understanding meaning than News=99 and Page=6.
    3. Label the table Variable Map
       
  2. The second table also has two columns:
    1. Label one Search, and populate it with the URL List created above, and
    2. Label the other column Replace.
    3. Label the table Search and Replace Strings


Part 2

Determine how you want to rewrite your URLs.

Instead of this:                 /index.asp?pageID=11&type=0&project=14&after=0&page=5
I wanted to see this:          /Portfolio/Kitchen/Project14/BeforePhotos/Page5

I went through each URL and figured out how to rewrite it so that it would turn out as desired, ie.

/index.asp?        should be replaced by:     /
pageID=11        should be:                        Portfolio
&type=0            should be:                        /Kitchen
&project=14      should be:                       /Project14
&after=0           should be:                       /BeforePhotos
&page=5          should be:                       /Page5

If you have a lot of URLs to rewrite, use functions like VLOOKUP and CONCATENATE to find strings from the URL List and concatenate the slashes “/” in place.

Also, if you’re using Google Analytics, you need to review Regular Expressions and tweak your “Search Column” variables slightly. For example, when Google Analytics searches for question marks, they need to be ‘escaped’ with a backslash "", and since "/index.asp?" is the start of the url I saw in the analytics reports, it needs to have a carat in front so that the Search part looks like this:   ^index.asp?

Part 3
Once you have the Search and Replace columns filled in, you’re ready to setup the Analytics Filters. For Google Analytics, filter setup is easy. Simply perform the following:

  1. Login to your Analytics Account
    1. TIP: Never apply filters to your primary analytics profile unless fully tested; always create a new profile. If you apply a filter to your master profile and the filter settings are amiss, you could miss out on important data and there’s no way to get it back. So, always create a new (extra) profile.

  2. Click Add Website Profile at bottom-left
    1. Select Add a Profile for an existing domain
    2. Select the domain from the drop-down
    3. In Profile Name, I’d recommend something like: domain.com – Content Replaced
    4. Choose your Time Zone and Country, and click Finish.
    5. Note: No new analytics code needs to be installed, all of the data will simply be feeding into two profiles on one domain under one analytics account.

  3. Click Filter Manager
    1. Click Add Filter
      1. Name the filter (I recommend “[search string] to [replace string]” so you can read it from the list easily), ie: ^index.asp? to /
      2. From the Filter Type drop-down, select Custom filter
      3. Select Search and Replace radio-button
      4. From Filter field drop-down, select Request URI at the top.
      5. Insert your search string in the Search String box, ie. ^index.asp?
      6. Insert your replace string in the Replace String box, ie. /
      7. Case sensitivity relates only to the Search String, so decide if you need it.
    2. Repeat 3.1. until you have added all filters.
       
  4. Generate Traffic to the new profile by browsing the site for a few minutes, clicking on as many pages as possible to test the new variables you’ve setup.
     
  5. Wait until your statistics gather. With Google Analytics, it takes at least 4 hrs to track into the account, so next day may be best.
     
  6. Review either the Top Content Report or Content Drilldown, and determine if any variables need adjusting.
     
  7. Revise filters as needed
     
  8. Repeat steps 5 & 6 until the data looks the way you want it to.


Fusework Studios likes to talk strategy over coffee.In Conclusion
Every good website strategy includes reviewing analytics in search of actionable information. Hopefully, these tips have helped you customize your analytics setup to gain better understanding of the data in your reports.

For any customization, “Begin with the end in mind” (Habit 2, Stephen Covey). Plan well and the filter setup (Part 3) will go much smoother than if you try to piece it together along the way.

Try it out, and if you need the help of web consultants (like Fusework Studios) to smooth out your website strategy, let's talk over coffee.

How will Youtube Retain Customers with Ads?

Monday, July 20, 2009 by James Hueston

Isn't the goal of every web based strategy to make money?  Even non-profits seek donations for their charitable end.

Since Google acquired YouTube in 2006 for $1.6 billion, analysts have feared the company is losing money.  It was news to me that Youtube has been monetizing views on paid ads for awhile now, despite this year's projected loss of $470 million.  On the upswing, company executives said, "[Youtube is] on a trajectory to become a 'very profitable business for us' in the 'not too distant future.'"

Senior VP for Product Mgmt notes that "brand advertising is most appropriate for YouTube's home page, while text ads are suitable when users are searching for videos, and overlay or instream ads are best when users are watching videos."

What does this mean for Youtube's social media community? If the introduction of ads is not done delicately, I envision a decline in the community experience. Maybe viewers will move to Hulu and Vimeo?  However, if done well, it could boost Youtube's own social media advertising and bring on yet more followers.

I'm sure the Youtube team will perform ad-testing on some of their 22 countries' sites before an all-site rollout.  I've already seen some instream ads, and while a pain to close, I understand that they're a necessary part of the services I am receiving for free.

What do you think?  Will the introduction of more ads on Youtube be disheartening? Is there a way they could mashup ads so that they actually ad value to your viewing experience?

Social Media Advertising - Nausea, Heartburn, Indigestion...

Monday, July 13, 2009 by James Hueston
Some days I find myself swirlling around in keyword madness: "Search Engine Optimization. Internet Marketing Benefits. Social Media and Marketing" and before long my brain turns to mush, just like Alec Baldwin said that Hulu and TV are doing to our brains.

There are so many web based strategies and digital information available that an IBM Whitepaper predicts by 2010, "the world’s information base will be doubling in size every 11 hours" !

One thing is for sure, when you start feeling overwhelmed, step back, take a deep breath, and re-evaluate:
  1. What are my business' goals?
  2. What online and offline strategies (a) are we using, and (b) can we use?
  3. What tactics and resources are available to carry them out and synergize?
Share your frustrations with colleagues and others you trust. Discover what website stratgies have worked for them. You don't have to go crazy and jump on every bandwagon.  Master a few, and if you're getting the results you need, let the rest fall to the side.

Best Search Engine Optimization Practice Found

Wednesday, June 24, 2009 by James Hueston

The Battle
The amount of information on Search Engine Optimization is mind boggling - a whopping 84 million Google results.  Many are "industry professionals" implying to know Google's secret sauce, or promising page 1 rankings, but who can you trust? I say about 1% of them.

In recent years, Google has been putting the smack down on the Decepticons of the web, who suggest shady techniques like hidden text and sneaky redirects.

BattleKnowing is Half the Battle
Make sure you have a complete Internet Marketing strategy, and don't look for quick fixes.  Forget wasting time with potentially harmful methods, and take Google's Webmaster Guidelines as the foundation for search engine optimization, and you'll be on the right track.   The 20 guidelines are easy to understand, so you're not left with mental agony.

Implementation is the Other Half
Fusework Studios has web consultants that can help with upgrading your website to becoming more search engine friendly. So give us a call or request a free web evaluation to see what we can do for you.

Now you're ahead of the game, and you don't have to wonder what the best search engine optimization practices are anymore. 

Photo courtesy of Paul Moody, used under Creative Commons License.

Quantifying ROI on Social Media And Marketing - A Paradigm Shift

Wednesday, May 20, 2009 by James Hueston
It's beautiful. A breakthrough "Aha" moment. A paradigm shift that makes you smile and gives you peace after months of brain-churning battles.

Depending on where your thinking starts, Online Social Media And Marketing can be vague and hard to grasp.  Especially as of late, where many companies (including Fusework Studios) push online marketing instead of traditional offline marketing (print, tv, billboard, etc.) -- and for good reason.  In Chip McComb's recent post on Cracker Barrel, he infers that every website strategy is measurable.  You cannot measure precisely how many people visited your store as the result of an outdoor billboard, unless you ask 100% of visitors who would be truthful 100% of the time. With the web, clicks are measured and evaluated, and we can make data-driven decisions -- a big plus over traditional offline means.  With the industry's push to track and quantify every campaign, combined with a compelling urgency to prove (or anticipate) a Return On Investment (especially in today's tough economic times), it seems natural to try and quantify investments made in Social Media. But how?

It may help to start back at the beginning of all business ventures:
Revenue - Expenses = Profit.

It's easy to calculate expenses.  The largest is always time invested, which is worth whatever the opportunity cost is for those people to do something else.

What is the revenue of social media? ...Think about it for a second...it's a tough one. But step back and answer the easy question: What is revenue? Revenue is generated only when you sell product X and service Y. Social Media is supposed to be a means to sell what you have to offer, so a more important question is: How does Social Media help you sell your products and services?  You might be able to respond if you have a good handle on it.  But for those of us who still cannot grasp, this is where the paradigm shift begins.  A follow-up: What does Social Media do?

Here's the heart of the matter. Social Media allows us to socialize and create relationships.  THE Question is: Can you put a value on relationships?  From a business standpoint, we'd like to say yes for the sake of calculations. We might derive a certain amount of dollars in business from a particular person, but relationships are about quality and not quantity, and therefore the answer is No.  Can you give an exact dollar amount derived from your marriage investment? Chris Brogan illustrates The ROI of Stories through an incident he had with a cab. Both analogies find value that cannot be quantifiably measured. Therein lies the problem for calculating ROI for Social Media and Marketing. Relationships take time, require trust, and understanding of one another. They require two-way communication, and attention.  The best we can do is to build genuine relationships, both online and offline, and then be there for them when they need our products and services.

Old Marketing Tactics vs. Web Based Strategies

Thursday, April 9, 2009 by James Hueston
The beautiful thing about advertising on the web is that everything is trackable through statistics and analytics.

In the days of old, you purchased adspace by the number of "Impressions" a medium received and hoped for the best.  Sometimes, you'd hear that somebody watched your commercial and that it was the primary reason they came to your store, but tracking effectiveness was few and far between.  These now old marketing tactics are like shooting buck shot at a target -- you'll get a few hits, but your force is scattered.

Nowadays, many people are spending time on the web, and companies are forming web based strategies to advertise their products and services.  Every strategy can have a code embedded that tells the advertiser how many people viewed the ad and how many actually took action.  You can also see which place on the web delivered the most results.  This data is more focused than the buckshot of old, and therefore, it is more actionable.

There are a slew of tools and companies out there that offer to install statistics tracking (or 'analytics' as most will say).  A basic analytics setup can be easy, but the important part is making sure that all of your online advertisements and web presences are being tracked.  Not only that, but once you are ready to look at the data, the reporting needs to be customized to the goals and strategies you have identified.  It is not enough just to have a bunch of reports and graphs, but ask yourself or have your vendor tell you what it means.  Make sure you're getting a return on your investment, and if you need help, give us a call.