As we all know, last Thursday was the official release of the infamous iPhone 4, complete with new features, such as FaceTime and multitasking. People camped overnight, stood in long lines, and even missed work to buy this hot commodity. All day long, I was surrounded by talk of the new phone on Twitter, Facebook, the news, and chit chat between friends. But amongst all of the hype, I started thinking about all the commercial commodities that have been popular throughout my own life. Some of the things that came to mind were Furbys, Beanie Babies, Tamagotchis, Harry Potter books, Halo, Backstreet Boys CD's, etc. Then, I asked myself what do all of these have in common? They are all physical, tangible products, and all of them have generated a "raving fan" following.
In recent years, most businesses have transitioned into the service industry, even if there is a product component to their business. Service, in layman terms, is intangible work completed for the benefit of others, and I would venture to say that it is harder to create the "raving fan" mentality for a service as opposed to a product. In the last week, we have seen the raving fan mentality with the iPhone 4, and it is just as much a service as it is a product, even if the product component is what initially rives the customer to your service. So how do you create the "raving fan" if you're in the service industry? Here are some ideas:
1. Provide a quality product.
It doesn't matter if you have great service if you don't have a quality product to back it up. For example, as a website design company in Indianapolis, we have to give our customers not only an aesthetically pleasing website, but one that fits the client's web based strategy. The final product is what the client is going to see and use every day, so creating the product with care and precision will ensure client satisfaction.
2. Provide exceptional customer service.
This might seem obvious, but you won't retain clients without giving them a reason to stay with your business. Respond to your client's emails/calls quickly, ask questions about what they need, give them all the information they need to make an informed decision, and work with them to give them what they want without sacrificing your business. It is your job to make your clients happy without giving up your ideals, as well as producing a return on investment for each project.
3. Execute and represent an effective brand.
Clients want to be able to identify with a brand when deciding on who to use for a service. A well-defined brand is one of your greatest marketing tools if executed properly. If you say you're a "green" company, practice environmentally safe policies. Do as you say and say what you do.
4. Provide value by advertising your clients' products/services (B2B).
Instead of just marketing for your brand, feature your clients in blog posts, or mention them to your social media community. By doing this, you can provide extra value for both you and your client. It helps promote their brand and services while enhancing your testimonials and portfolio.
5. Give back to your community.
Whether it be a national corporation or a small business, people are more attached to businesses that provide their communities with resources and a helping hand. It's a way of showing that you care about the people who have contributed to your business.
These tips might seem simple and obvious, but it's important to revisit the basics of what makes a customer drawn to your brand. You want raving fans? Provide them with raving fan business!
In recent years, most businesses have transitioned into the service industry, even if there is a product component to their business. Service, in layman terms, is intangible work completed for the benefit of others, and I would venture to say that it is harder to create the "raving fan" mentality for a service as opposed to a product. In the last week, we have seen the raving fan mentality with the iPhone 4, and it is just as much a service as it is a product, even if the product component is what initially rives the customer to your service. So how do you create the "raving fan" if you're in the service industry? Here are some ideas:
1. Provide a quality product.
It doesn't matter if you have great service if you don't have a quality product to back it up. For example, as a website design company in Indianapolis, we have to give our customers not only an aesthetically pleasing website, but one that fits the client's web based strategy. The final product is what the client is going to see and use every day, so creating the product with care and precision will ensure client satisfaction.
2. Provide exceptional customer service.
This might seem obvious, but you won't retain clients without giving them a reason to stay with your business. Respond to your client's emails/calls quickly, ask questions about what they need, give them all the information they need to make an informed decision, and work with them to give them what they want without sacrificing your business. It is your job to make your clients happy without giving up your ideals, as well as producing a return on investment for each project.
3. Execute and represent an effective brand.
Clients want to be able to identify with a brand when deciding on who to use for a service. A well-defined brand is one of your greatest marketing tools if executed properly. If you say you're a "green" company, practice environmentally safe policies. Do as you say and say what you do.
4. Provide value by advertising your clients' products/services (B2B).
Instead of just marketing for your brand, feature your clients in blog posts, or mention them to your social media community. By doing this, you can provide extra value for both you and your client. It helps promote their brand and services while enhancing your testimonials and portfolio.
5. Give back to your community.
Whether it be a national corporation or a small business, people are more attached to businesses that provide their communities with resources and a helping hand. It's a way of showing that you care about the people who have contributed to your business.
These tips might seem simple and obvious, but it's important to revisit the basics of what makes a customer drawn to your brand. You want raving fans? Provide them with raving fan business!
Learn about our Business Blog package.
Customers have been using search to find goods and services rather than looking for specific businesses. While it is important for your business to be visible (e.g. Fusework Studios) in the search engines, it is even more important that your business is found for specific keywords based on your goods and services.
Indiana video production is alive and well, and there are many production houses in central Indiana that do a fine job at it.
The most recent trend is how to use social media marketing and business blogging to benefit your business. Search engine marketing is taking the forefront, and more businesses are implementing corporate blogs and social media as a part of their web strategy. I believe this trend is going to add a new twist to how websites will be developed beginning in 2010.
Throughout 2009, I spoke of many different ways to utilize tools and third-party programs to enhance your web based strategy, and I spoke in many ways how Fusework Studios is a great Indianapolis web development company that can help touch all facets of an effective strategy. In 2010, I want to focus on things that are a little more intangible.
With regards to business blogging and organic search engine optimization, they always say, "Content is King." You need content, content and lots more content to rank high in the search engines. The more pages you have, the better you will probably do.
"I don't have time to blog for my business." That has to be one of the catch phrases of 2009. Heck, maybe it will make a Rolling Stone Top 50 List. It is probably the most popular reason for business owners or employees to not start a corporate blog.
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