Unless you’ve been hiding under a rock for the past month, you’ve probably heard about the oil spill that had caused a fair amount of damage to the Gulf of Mexico and to British Petroleum’s reputation. In order to “rectify” the situation, BP has released a number of press statements over the past couple of weeks that have not satisfied an overwhelmingly disgruntled public. In response to BP’s lackluster statements, a man, who has dubbed himself as Leroy Stick, decided to take matters into his own hands; he created a Twitter account, cleverly named @BPGlobalPR, which pokes fun at how BP executives are dealing with the current situation. According to Stick, he started @BPGlobalPR because he believed that BP did not offer anything to ease the nation’s concerns. As a result, @BPGlobalPR has already accumulated over 150,000 followers since May 19, and it continues to grow on a daily basis. Leroy also supports the campaign that sells “bp cares” t-shirts to fund the activities of the Gulf Restoration Network, and his team recently made a $10,000 donation to the charity. All in all, he has become a celebrity within the social media community overnight and has molded BP’s brand into the punch line of his own joke.

His popularity or humor, however, is not what has captured my attention; it’s his message. Leroy Stick felt the need to create an entire web based strategy with @BPGlobalPR because BP wasn’t responding to the general public with urgency, sincerity, or solutions. Instead, Leroy argues that BP has been doing whatever it can to maintain a positive image and to keep making money. In other words, the executives are paying Internet marketing and PR representatives to promote a positive brand image that has been destroyed by employees of the company instead of trying to fix the problems at hand!

“So what is the point of all this?” Leroy asks. “The point is, FORGET YOUR BRAND. You don’t own it because it is literally nothing. You can spend all sorts of time and money trying to manufacture public opinion, but ultimately, that’s up to the public, now isn’t it?”

This is exactly what marketers do not want to hear, but it’s the truth. Companies can pay agencies tons of money to create marketing campaigns that represent integrity, quality, service, etc. But at the end of the day, none of this matters unless the client perceives the company (or the point of contact) as such.

So what does this have to do with me? Well, as a project manager for Fusework Studios, I am charged with providing my clients with the best service possible in order to create a positive brand image for the company. I will be a point of contact for clients, and I have to face the truth that Leroy Stick presents. Despite this challenge, I am excited to take on the responsibility of embodying the brand of Fusework Studios while maintaining my own values. Regardless of whether it is a global, multibillion dollar company or a small Internet Marketing and Website Design Company (with offices in Indianapolis and Muncie, Indiana), the point is to represent your values by making ethical business decisions and providing your clients with the best possible solutions; something that both the public and Leroy Stick feel BP is lacking.

As a result, I am even more motivated to practice what I preach in response to Leroy's skepticism. So, thank you, Leroy Stick, for encouraging me to face this challenge.

Jenn Lisak is a new Project Manager for Fusework Studios, and obviously, we're excited to have her join our team! Look for more posts from Jenn soon.

• CONNECT members to other advertising industry professionals and resources;
• Encourage, support, and recognize members in their quest to CREATE the very best in advertising; and
• INSPIRE young professionals to enter the advertising profession.

Original article by Indiana University Kokomo: http://www.iuk.edu/news/?naid=19&ncid=.

Kokomo, Ind. - Indiana University Kokomo has launched a new and improved Web site, www.iuk.edu, featuring easier navigation, online video, vibrant flash images, and socia media integration.

"The new site will allow us to share IU Kokomo in a more engaging and dynamic way. It brings with it a content management system that allows us to better manage updates and changes, as well as the ability to implement analytics that measure site usage and give us the tools to make constant improvements that better serve our users," said Katrina Janes, director of the Office of Communications and Marketing at IU Kokomo. "The redesign and launch of a new university Web site is a huge undertaking, and we are very excited to unveil this new Web presence to the students, campus and community that we serve."

The site, developed by Indianapolis-based Fusework Studios, provides easier navigation for the user, improved search functions, and a consistent look, design, and feel. The first step in the redesign was an audit of the old Web site that included an evaluation of its strengths and weaknesses. This evaluation enforced the need for IU Kokomo to clearly indentify and match target audiences with specific marketing objectives, as well as the need to transform the site from a static information source to a dynamic and engaging marketing tool.

This direction is supported by a recent TeensTALK®survey of high school sophomores which found that 74 percent of the respondents conducted general college research on the Web, and 67 percent visited a specific college Web site. It is clear that higher education institutions are positioning their Web sites as a primary marketing tool and relying more on electronic communication tools. The average Web user today is highly skilled and able to communicate through many technological formats, from text messaging to IM to Twitter. This is particularly true for prospective and current college students.

"This was a huge project and encompassed two years from vendor selection to launch. Every unit on campus participated," said Paul Nowak, vice chancellor for external relations. "A special recognition is due to our marketing and IT departments, and especially Rudy Kizer, our campus Web manager, and Katrina Janes."

Indiana University Kokomo serves a seven county, primary service area in north central Indiana. The campus offers more than 40 academic programs including four graduate degrees.
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Fusework Studios provides service in Business Blogging, IT Services, SEO Indianapolis, Indiana Website Design, Indiana Website Development, Web Based Strategy, Social Media Marketing, Indiana Video Production, Email Marketing Strategy, Corporate Blog, Internet Marketing Indianapolis, and much more.
 

• Domain Name - The value of a great keyword domain name is huge.  Consider registering a domain name that includes keywords for the services you provide and putting a microsite behind that domain name.  We recently employed this strategy with one of our microsites which can be found at InternetMarketingIndianapolis.com.
  
   
• Title Tags - The page title or title tag absolutely cannot be overlooked.  This is a chance to include keywords relevant to the content on that specific page in one of the areas that search engines are looking at as a top priority.  Using the same title tag for every page or only including one word (such as "About") is not going to help.  Take some time when assigning a title to your new page.  We recently changed our title tag on the Fusework Studios TV website and are now ranking very high for Indiana film and video production.   
  
   
• Headings - Pay attention to the headings used at the top of your web pages.  Avoid the standard "Welcome" to our website trap.  Instead, use this heading to include keywords related to your services.  When launching our new Fuseworkstudios.com website, we were able to include Internet marketing within our heading.  This is much better than "Welcome to our new web site."
  
   

• Do not design a website entirely with Flash. Instead, you should use HTML pages with <div> tags that include search engine optimized content. You can call Flash objects with the swfobject Java script method to confirm if the visitor can view Flash files, which would automatically replace the content in the <div> tag.
• If you must use Flash, make it only a small portion of your website.
• Do not design your website navigation with Flash.
• Avoid using a Flash header because it can be an obstacle for the search engine spiders.
• It is important to test and confirm accessibility is addressed with Flash files in your website design.
• Make sure your website design is focused on content first, and then, you should use Flash to draw attention to that content and conversion.
• The best use of Flash is to display a lot of information that you cannot fit in one small area and for calls to action to get visitors to engage and convert.

• An average of 1,500 visits per month
• Visitors are going to roughly 6 pages per visits
• Bounce rates are right around 25% or less in some months
• Average time spent on the site consistently hovers around 3 minutes

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